How can we help

Please see below for Frequently Asked Questions. If your query is not listed below, please get in touch with our customer services team; contact details are listed on this page.

Talk to us directly

Frequently asked questions

Your questions answered

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Orders

How can I track my order?

Once your order is dispatched from our warehouse, you will automatically receive a dispatch confirmation containing your tracking reference. Please note that tracking is only available for specific delivery options selected at checkout.

How do I know that I have successfully placed an order?

We will send you an automated acknowledgement to confirm that we have received your order request. If you were logged into your account at the time of purchase, the order will be visible in the ‘Order History’ section of your account. For complete guidance on placing orders, please refer to our Terms & Conditions here.

In Store

How can I visit the official venues?

royalcurated.com manages the public programme and retail experiences at a number of distinguished heritage sites. For comprehensive information regarding visit planning, admission bookings, and current displays, please visit the official royalcurated.com website.

What are your usual opening times?

Shop-specific information, including typical operational hours, can be found on our dedicated Store Locator page.

Do you offer accessibility provisions?

Our shops are designed to be welcoming and accessible. Entry and navigation are facilitated for all visitors through our standard entrances.

Contact us

Has something not been addressed?

Online

Contact our Customer Service below

GET IN TOUCH WITH CUSTOMER SERVICES

We aim to acknowledge and respond to your enquiry promptly. Thank you for your patience.

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